HELP DESK
Need tech support? Wondering which course is right for you? Something else?
Need tech support? Wondering which course is right for you? Something else?
We gotchu, boo.
Where do I login to view my purchased courses?
Log into your student portal with the button below! You should have received an automated email with your login credentials. This will be the email address you used to check out and an automated password.
If you need help accessing your account, send us an email and we can verify your email address & reset your password!
Accessing Your Purchases
I can't access my courses / I'm missing some of my courses.
Nine times out of ten, this issue is caused by your browser. Follow the steps in this video below to ensure your browser isn't the problem!
Still no luck after trying all the steps in the video? Fill out our contact form or email us at hello@developeacademy.com.
I need a redownload of my purchased digital products.
PURCHASE DATE IS AFTER MARCH 2024: Login here to view your order history and download your digital files.
PURCHASE DATE IS BEFORE MARCH 2024: Email us at hello@developeacademy.com! We will confirm your purchase and issue you a redownload for your digital product purchase.
I'm having trouble getting the videos to load.
If you're having issues watching the course videos, this is likely due to your Internet speed. Troubleshooting your Internet connectivity and try again.
You can also adjust the quality of the video playback by clicking the gear icon on the video player toolbar. By default, it will be set to Auto, but you can change it to as low as 480p for use on slower connections.
If you are still encountering issues, try following the steps in this video below for clearing your cache, cookies, & browser history, switching browsers, or trying an incognito/private window.
What are the differences between the subscription options?
We have two subscription options: In the Glow and Glow Notes!
IN THE GLOW: Our online mastermind community, filled with a network of business owners and photographers learning and growing together. Plus, weekly live group mentorship, discounts on all content, and so much more!
Subscriptions
GLOW NOTES: Our most affordable subscription option, subscribers get monthly Cliff Notes-style summary of lessons we're teaching to our In the Glow members.
How can I manage my subscription?
CREDIT CARD: Login HERE and enter the email address associated with your account.
PAYPAL:
1. Log in to your PayPal account.
2. Click Settings near the top of the page.
3. Click Payments.
4. Click Manage pre-approved payments.
Based on my experience level, what courses should I start with?
JUST GETTING STARTED: If you're new to photography or to running a photography business, we recommend starting with our Develope Beginner Course and The Skin Tones Glowup!
PROFESSIONALS: Any of our courses that fall into the photography or business categories will be a great fit for you! However, we recommend everyone take The Skin Tones Glowup—even photographers who have been shooting for 10+ years have seen major growth. We also recommend our mastermind group In the Glow for the most accelerated growth path.
Getting Started
Do you offer one-on-one mentorship?
Get in touch—we're here to help! Click the button below to send us a message. One of our team members will help you as soon as we can!
Get in Touch
