The Client Experience Guide

Create a bespoke experience that moves your clients from beginning to end that leaves them raving about you to everyone they know.
Ever wish you had a mentor at your fingertips? Now you do.
Keep us in your back pocket with our downloadable guides and digital resources. These handy tools are designed to offer quick, accessible insights when you need them most. Whether it's a last-minute refresher on a tricky technique or a the exact templates we use in our businesses, our materials are tailored to support and enhance your learning on-the-go.
The Client Experience Guide
The Client Experience Guide
The Client Experience Guide
The Client Experience Guide
The Client Experience Guide
The Client Experience Guide
The Client Experience Guide
The Client Experience Guide

The Client Experience Guide

Meet your essential 18-page handbook for elevating your client interactions!


Available for immediate digital download, this guide is packed with invaluable insights, including practical tips for handling client complaints and navigating challenging situations, a comprehensive list of client touchpoint opportunities, and a treasure trove of email prompts designed to streamline your onboarding process, post-shoot communications, wedding questionnaires, gallery deliveries, and more!


Crafted as the perfect complement to The Client Experience Glowup, this guide serves as your go-to resource for quick reminders, effective problem-solving strategies, and ready-to-use email templates to ensure every client interaction is smooth, memorable, and impactful. Remember, it's not just about what you say or do; it's about how you make your clients feel.


With The Client Experience Guide, you're equipped to leave a lasting impression that clients will rave about for years to come. Elevate your client experience today and transform the way your clients perceive your brand!

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“This is the only education I've invested in that actually pays off and works!! Plus Charla and Jenn are so hilarious and so easy to learn from!”
—Logan Lyons

What's Inside

  • 18-pages

  • Immediate digital download

  • Tips for handling client complaints and problems

  • List of client touchpoint opportunities

  • Email prompts for onboarding, post-shoot, wedding questionnaire, gallery delivery, and more!

Meet Your Teachers

Charla & Jenn

Education shouldn't be boring. Our laid-back but pointed approach to teaching has been said to be "like hanging out with besties with a glass of wine." We are relatable, while maintaining the fact that we are successful businesswomen in our industry. 

Join us for Charla's world-renowned, film shooting as she slams you with facts and rap rhymes while changing your life. Jennefer will be backing her up with her Kindred Preset prowess and inspiring ability to make everyone understand their individual importance.
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Our students had these questions when they joined. You too?
How do I access my purchase?
After checkout is complete, you'll receive an email with the link to download your purchase. We recommend you download your purchase and upload it to a cloud-based server of your choice to make ensure you can access it in case of tech issues on your device!
How long do I have access to the content?
How does lifetime access sound?! Once you checkout, you'll get a link to download your content. We recommend you save it somewhere safe so you can access it whenever you need it. 
I have another question. Can I chat with someone?
Absolutely! Just send our team an email via our contact form or reach us directly at

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