The Client Experience Glowup

Create a bespoke experience that moves your clients from beginning to end that leaves them raving about you to everyone they know.
Do you feel like your photography business isn't growing despite your talent and hard work? 
It's frustrating when clients don't see the value you know you provide, leading to missed opportunities and stagnant growth.
The Client Experience Glowup
The Client Experience Glowup
The Client Experience Glowup
The Client Experience Glowup
The Client Experience Glowup
The Client Experience Glowup
The Client Experience Glowup
The Client Experience Glowup
The Client Experience Glowup
The Client Experience Glowup
The Client Experience Glowup
The Client Experience Glowup

The Client Experience Glowup

Wave goodbye to mediocre client experiences! 👋


Pressures of creating standout client experiences giving you a headache? The Client Experience Glowup is here to be the next best thing to a reassuring hug. Based on the experience of our decades on running photography businesses, this Glowup distills our insights into actionable steps, enabling you to craft a client journey so memorable, your clients will be booking their next session before the current one ends.

We are creatives and business owners—just like you. And we're on a mission to make photography education approachable, actionable, and downright fun.
We have over three decades of combined experience. And we provide expert know-how on damn near any photography or business-related topic.
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Charla Storey & Jennefer Wilson

200 minutes

client experience, navigating challenging client interactions, grassroots marketing
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“This is the only education I've invested in that actually pays off and works!! Plus Charla and Jenn are so hilarious and so easy to learn from!”
—Logan Lyons
Meet Your Teachers

Charla & Jenn

Education shouldn't be boring. Our laid-back but pointed approach to teaching has been said to be "like hanging out with besties with a glass of wine." We are relatable, while maintaining the fact that we are successful businesswomen in our industry. 

Join us for Charla's world-renowned, film shooting as she slams you with facts and rap rhymes while changing your life. Jennefer will be backing her up with her Kindred Preset prowess and inspiring ability to make everyone understand their individual importance.
Press & Praise
What's Inside

The Lesson Plan

Day 1
This lesson underscores the vital role of client experience in your business success and teaches the power of grassroots marketing. We'll dissect the principle "The customer is always right," and show how a solid client experience plan benefits everyone involved. Plus, learn strategies for handling unhappy clients and complaints, ensuring you maintain positive client relationships and a strong brand reputation.

  • Learn why the client experience is VITAL to your business. Like seriously, you cannot be without one.
  • We’re going to teach you about the importance of grassroots marketing and how it can make or break your business.
  • Learn why we call everyone “clients” (instead of “customers”) and how that affects their experience!
  • Yes, we’re gonna talk about the saying “The customer is always right.” (Hint: they will be, and so will you if you have the right client experience plan.)
  • How to handle unhappy clients, complaints, and situations. 
Day 2
We'll teach you how to fine-tune your client interactions to delight not only your ideal clients but also planners and industry peers. Learn to establish a seamless journey that guides your clients from their initial engagement to the final moments of your service, fostering an environment ripe for referrals.

  • Learn how to create a curated and bespoke client experience that they will RAVE about for years to come!
  • Customize your client experience to work for your ideal clients, planners, and more.
  • Create the kind of environment that encourages your clients to recommend you to everyone they know!
  • Set up a smooth experience that moves your clients from the beginning to the end of your journey together.
Preview the Course
Sneak a peek at a clip from this course!
Grassroots marketing will grow your business, but that won’t happen without an incredible client experience!
On-Demand Video Lessons
Watch anytime, anywhere. As long as you have an Internet connection, you can access your content via your personalized student portal.
Learn at Your Own Pace
As soon as you finish checking out, you're immediately granted access to the entirety of the course content. With lifetime access, you can take your time and always come back for a refresh.
Ongoing Support
Any updates we make to the Glowup will be added to your portal. Plus, we're available via email or our student Facebook community to answer questions and help you on your journey.
Our students had these questions when they joined. You too?
When and where does this course take place?
All our courses are available online, which means you can access them at any time, from anywhere. There are no specific start or end dates for the courses, and you can work through them at your own pace. You have the flexibility to pause, start, and stop each lesson to fit around your schedule. Once you purchase a course, you can start watching it immediately inside your Develope Academy student portal.
How long do I have access to the content?
How does lifetime access sound?! Once you've completed your purchase, you'll get an email with all the info you need to login to your student portal. After you login, you'll see the course added inside your account, ready to watch whenever it works best for you.
What's included?
Every Glowup includes:
  • Tips & strategies you can apply right away
  • 2-4 hours of education
  • One hot topic at a time
  • Quick and practical techniques
  • In-depth knowledge
  • Suitable for beginners and experts alike
I have another question. Can I chat with someone?
Absolutely! Just send our team an email via our contact form or reach us directly at

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